Every Canadian were thrilled to hear that The Cheesecake Factory were coming to town, and we no longer need to cross the boarder just for a piece of cheesecake.
The Cheesecake Factory opened its first Canadian location in Yorkdale Shopping Centre last November and proved that Torontonians had much more patience than I would have ever imagined. The line ups were minimum 3 hours, though you can grab your pager and walk around the mall in the meantime, but sounds like it would have taken less time if I just drive to Buffalo for the closest US location instead.
So I waited until now in January, about three months later after its opening and see if things have gotten better. I knew weekends would be impossible so I’m trying on a quiet Tuesday. We arrived around 5pm and we were told the waiting time would mostly be approximately an hour, which I thought it’s fair and not so bad. We grabbed our pager and walked around and returned in about 45 minutes to check the status.
As I walked up to the hostess and asked how were we doing in line, the hostess (who signed me in) looked at me in shock and realized there were two “Twin pagers” with the same number! She thought I forgot to grab my pager after I signed in and left it on the table, and she was so close to cancel my name but she said she had faith in me that I was still around somewhere and would return in time.
So we were actually very close to have waited 60 minutes for nothing.
As soon as she realized the situation, I was told that I’ll be arranged for a table in 5 minutes. As we sat down we didn’t take long to decide what to order, but the food took a long while to arrive. After we were almost stuffed with two baskets of bread, our appetizer finally arrived, and as we were looking forward to our entree coming right after, it took probably another 20-30minutes.
When we were suppressing ourselves so hard not to order the third basket of bread to just keep our appetite going, our entree finally arrived. To be honest, every dish portion is generously big, I particularly like my Wellness Salad, I felt like they put two bouquets for Kale in there! And that’s why I’ve always order salad when I visit the CCF because I can never finish any of the other dishes.
We’ve been looking forward to this visit for a while, but my mom was thrown off with her cold pasta. We definitely wanted to voice out but had trouble locating our server and finally we just had to grab whoever pass by to let them know we were given a dish of cold pasta after a forever wait.
Now here’s the surprise. As we saw the serve carrying our pasta swimming around the floor, not sure exactly where or what she should do with this plate of cold pasta, a manager looking manager came with a completely different plate of pasta and told us “I’m sorry, we brought you the wrong pasta, now here, this is the right one that you’ve ordered.” We ordered a spaghettini in white sauce with shrimp (I forgot what’s the fancy name they gave) and apparently the mistaken dish was also came in the same ingredients.
Apart from the generous portion, service and quality of the food is honestly yet to improve. If you’re planning to visit, I would suggest to wait for at least a few more months for the management, service team and kitchen to settle down with the still overwhelming visit everyday.